Game of Thrones Tour of the Alcazar - Reviews

Rating of the activity

5.80 / 10

5.75 16 reviews | 349 travellers

Customer scoring

Type of traveler

Travelling alone (1)

Couple (7)

Group of friends (2)

With small children (0)

With older children (0)

Opinions of real clients who booked our products.

See only reviews with text

06 / Jan / 2023

Maria Jesús Gascón Sancho

Spain

Ha sido un engaño. No había nadie en el lugar de la cita. El Real Alcázar estaba hoy cerrado.

It has been a hoax. There was no one at the meeting place. The Real Alcázar was closed today.

Tras haber tratado tu caso con nuestro proveedor en destino, nos ha confirmado proceder con el reembolso total de la reserva a tu favor, puesto que, en efecto, el Real Alcázar se encontraba cerrado. Nos comentan también que hubo un fallo en el procesamiento de tu reserva, ya que, desafortunadamente, no se registró en su sistema, por lo que no pudieron gestionarla y por ende avisarte con antelación sobre la imposibilidad de realizar la actividad y plantearte la alternativa de reagendarla. Pedimos disculpas por el contratiempo. Translate this opinion into English.

After having dealt with your case with our provider at destination, they have confirmed that we will proceed with the full refund of the reservation in your favor, since, in effect, the Real Alcázar was closed. They also tell us that there was a failure in the processing of your reservation, since, unfortunately, it was not registered in their system, so they could not manage it and therefore notify you in advance about the impossibility of carrying out the activity and consider the alternative of reschedule it. We apologize for the mishap. Opinion translated. Show original.

27 / Nov / 2022

Sara

Spain

No se presentó nadie a la hora indicada y fue imposible contactar con ninguno de los teléfonos indicados. Y ahora, imposible encontrar un correo de contacto donde notificar la incidencia. OJO. No lo recomendamos. Podría parecer una estafa.

No one showed up at the indicated time and it was impossible to contact any of the indicated telephone numbers. And now, impossible to find a contact email to notify the incident. EYE. We do not recommend it. It could look like a scam.

Hemos confirmado que no se realizó la visita debido a un error informático que impidió verificar tu reserva por parte de nuestro proveedor local, por lo que desafortunadamente no tenían constancia de la misma. Sentimos las molestias, y que no hayas podido hacer la visita. Hemos hecho un reembolso correspondiente a la incidencia producida. Translate this opinion into English.

We have confirmed that the visit did not take place due to a computer error that prevented our local provider from verifying your reservation, so unfortunately they did not have a record of it. We are sorry for the inconvenience, and that you could not make the visit. We have made a refund corresponding to the incident produced. Opinion translated. Show original.

21 / Sep / 2022

Anonymous

07 / Sep / 2022

Anonymous

Madrid, Spain

Acabamos de terminar la visita. El "tour" de juego de tronos se reduce a unas cuantas imágenes pixeladas-borrosas en una tablet (con la pantalla bastante sucia) de las localizaciones de las escenas. Hubiese reservado la visita guiada normal que es la mitad del precio. Me siento un poco estafado, no lo recomiendo.

We just finished the visit. The "tour" of game of thrones is reduced to a few pixelated-blurred images on a tablet (with the screen quite dirty) of the locations of the scenes. I would have booked the normal guided tour which is half the price. I feel a bit ripped off, I don't recommend it.

El proveedor local intenta que la actividad esté a la altura de las expectativas de todos los participantes. Sentimos que este no haya sido tu caso. Se tendrán en cuenta tus comentarios de cara a mejorar el servicio. Translate this opinion into English.

The local provider tries to make the activity live up to the expectations of all the participants. We are sorry that this was not your case. Your comments will be taken into account in order to improve the service. Opinion translated. Show original.

I travelled with my partner

21 / Aug / 2022

Marianela Ruffa

Buenos Aires, Argentina

Nunca aparecieron para realizar el tour. Nos dejaron plantados.

They never showed up for the tour. They stood us up.

Pedimos disculpas por la falta de previsión con respecto a tu reserva. Hemos confirmado que, finalmente, se te ofreció una visita regular por el Alcázar. Ya hemos procedido con el reembolso de la diferencia entre una actividad y otra. Translate this opinion into English.

We apologize for the lack of foresight regarding your reservation. We have confirmed that you were finally offered a regular tour of the Alcazar. We have already proceeded with the reimbursement of the difference between one activity and another. Opinion translated. Show original.

I travelled with my partner

27 / Jul / 2022

Anonymous

Spain

No es un tour de Juego de Tronos, me hubiera ahorrado dinero reservando el normal.

It's not a Game of Thrones tour, I would have saved money by booking the regular one.

Nuestro equipo tan solo recibió tu reserva ese día, motivo por el que cancelaron la actividad y te ofrecieron la Visita guiada por el Alcázar. Ya hemos procedido a reembolsarte la diferencia entre ambas actividades. Translate this opinion into English.

Our team only received your reservation that day, which is why they canceled the activity and offered you the Alcázar Guided Tour. We have already proceeded to reimburse you for the difference between both activities. Opinion translated. Show original.

I travelled by myself

15 / Jul / 2022

Astrid

Madrid, Spain

Ponia que era a las 12. Nadie nos aviso llame y era a las 13.30.se presento a las 14. En sevilla a las 14 esperando en la calle horrible y nadie nos avisa en ningun momento. Decia que era de juego de tronos y nos han enseñado 3 fotos. Vamos nada que ver. Ha hablado mas de arboles y plantas que de lo que iba el tour. Y ponia que duraba dos horas y a la hora y media dice pues ya el resto lo veis vosotros. Todo por 40e.Me siento super estafada.

It said that it was at 12. Nobody told us to call and it was at 1:30 p.m. He showed up at 2:00 p.m. In Seville at 2:00 p.m. waiting on the horrible street and nobody tells us at any time. He said it was from game of thrones and they have shown us 3 photos. Come on nothing to see. He has talked more about trees and plants than what the tour was about. And he put that it lasted two hours and after an hour and a half he says well, you see the rest. All for 40e. I feel super ripped off.

Hemos confirmado con nuestro proveedor local que debido a un error respecto a tu reserva en el sistema, esta no se pudo realizar a tiempo. Por ello, afortunadamente, se pudo reagendar la actividad para realizar un tour lo más similar posible. Sentimos las molestias ocasionadas, y que la visita no haya sido como esperabas. Hemos realizado un reembolso correspondiente a la incidencia producida. Translate this opinion into English.

We have confirmed with our local supplier that due to an error regarding your reservation in the system, it could not be made on time. Therefore, fortunately, the activity could be rescheduled to make a tour as similar as possible. We are sorry for the inconvenience caused, and that the visit was not as you expected. We have made a refund corresponding to the incident that occurred. Opinion translated. Show original.

I travelled with friends

03 / Jul / 2022

Assaf

Israel

Nadie apareció para recogernos en el punto de encuentro. Llamamos a la agencia y nos unieron a un grupo que tenía un tour diferente, no relacionado con juego de tronos. La guía no tenía suficientes auriculares, así que tuvimos que estar cerca de ella durante todo el recorrido y no pudimos escuchar algunas de sus explicaciones. Escribimos un mensaje exigiendo que nos devolvieran parte de nuestro dinero (pagamos un tour mucho más caro que el que teníamos) pero nadie se molestó en contestar.

Nobody showed up to pick us up at the meeting point. We called the agency and they put us together with a group that had a different tour, not related to game of thrones. The guide didn't have enough headphones so we had to be close to her for the entire tour and couldn't hear some of her explanations. We wrote a message demanding some of our money back (we paid for a much more expensive tour than we had) but no one bothered to reply.

Nuestro equipo local no registró tu reserva debido a un error. Pedimos perdón por las molestias. En compensación, se os dieron entradas para los Reales Alcázares. Ya hemos procedido a reembolsar la diferencia entre unas estradas y otras. Translate this opinion into English.

Our local team did not register your reservation due to an error. We apologize for the inconvenience. In compensation, you were given tickets to the Reales Alcázares. We have already proceeded to reimburse the difference between some routes and others. Opinion translated. Show original.

I travelled with my partner

26 / Jun / 2022

Nuria

Sevilla, Spain

No hice la actividad ni me avisasteis para cancelar ni nada . Nos dejasteis tirados sin previo aviso .Exijo que se me devuelva el dinero de ficha actividad lo antes posible

I did not do the activity nor did you notify me to cancel or anything. You left us stranded without notice. I demand that the activity token money be returned to me as soon as possible

Hemos confirmado que debido a un error respecto a la gestión de tu reserva, no se pudo realizar la actividad. Sentimos las molestias ocasionadas. Se ha realizado un reembolso correspondiente a la incidencia producida. Translate this opinion into English.

We have confirmed that due to an error regarding the management of your reservation, the activity could not be carried out. We feel the inconvenience caused. A refund corresponding to the incident occurred has been made. Opinion translated. Show original.

I travelled with my partner

08 / Dec / 2021

Angel

Spain

Lola nos hizo muy amena la visita, intercalando escenas de la serie con explicaciones sobre el Alcázar. Totalmente recomendada para fans de la serie Translate this opinion into English.

Lola made our visit very enjoyable, interspersing scenes from the series with explanations about the Alcázar. Fully recommended for fans of the series Opinion translated. Show original.

I travelled with my partner

08 / Dec / 2021

Pep

Spain

Una forma diferente de descubrir el Alcázar, se explica lo típico del monumento, así como todas las curiosidades relacionadas con Juego de Tronos. Nuestra guía fue genial y al ser un grupo pequeño, fue como una charla entre amigos. Translate this opinion into English.

A different way of discovering the Alcázar, the typical features of the monument are explained, as well as all the curiosities related to Game of Thrones. Our guide was great and being a small group it was like a chat between friends. Opinion translated. Show original.

I travelled with friends

10 / Oct / 2021

Anonymous

Spain

21 / Oct / 2020

Anonymous

Vigo, Spain

Impresionante los Reales Alcázares!! Y muy interesante todo lo que Lola nos contó, tanto sobre Juego de Tronos como sobre la historia de una construcción tan increíble. Merece la pena la visita y el tour. Translate this opinion into English.

Impressive the Reales Alcázares !! And very interesting everything that Lola told us, both about Game of Thrones and about the history of such an incredible construction. It is worth the visit and the tour. Opinion translated. Show original.

I travelled with my partner

11 / Oct / 2020

Anonymous

Spain

02 / Sep / 2020

Anonymous

Spain

15 / Dec / 2019

Daniel Suja Sans

Barcelona, Spain

I travelled with my partner

US$ 42.90